What Our Valued Clients Say About Us
We are nearing our second year being serviced by the Preferred Solutions team and I wanted to thank you for the incredible service we have received. Our business, like many, has gone through some tough growing pains and Preferred Solutions ensured that we transitioned these periods fully supported from an accounting platform perspective. Both the onsite and remote assistance has always been top drawer and nothing is ever too much trouble for the consultants. Thank you once again for the impeccable service and professionalism that you deliver to Ash & Lacy South Africa.”
Since we have been using the services of Preferred Solutions, Anton Homan being our consultant, we have not had a day where we have battled to get assistance when needed with our Pastel Partner. Anton is friendly, helpful, pleasant to work with and very professional. He knows his product incredibly well and has been able to “fix” problems we have had on our program for many years with ease. They have always assisted us in record time and their services are very cost effective. It is an absolute pleasure to do business with this company.
Preferred Solutions have been our trusted evolution partner for the last few years. At Moov we strive for exceptional customer service and thus take great care in selecting partners with the same values and commitment. We hope to continue and build on the relationship for the foreseeable future!
Preferred Solutions delivers an excellent service and we would definitely highly recommend their services to anyone. I have dealt with Anton Homann for quite some time and he’s always quick to assist with any queries I might have, and always efficient in assisting either via Team Viewer or on site. Always a pleasure working with this company!
BOO! Media have been using the services of Preferred solutions for the past 10 years for our Pastel Accounting and Payroll solutions. Our experience with Preferred Solutions has always been a pleasant one. Our consultant Anton Homann has always been extremely helpful and provides an excellent service to BOO! Media as his client. I would strongly recommend Preferred Solutions!
We, as Much Asphalt, have always been satisfied with the service provided by Preferred Solutions. Since inception, the consultants we engaged were experienced and always went the extra mile to ensure our problem was resolved . It has been an absolute pleasure dealing with the likes of Nic, Jenny and Pravesh, who are highly experienced, polite, professional and knowledgeable.
We have been dealing with Preferred Solutions for several years and in particular, Anton Homann regarding our payroll program. There have been last minute changes often and Anton’s assistance and consistent reliability is a testament to the ethos of the company. What I value the most is the accessibility to an individual who is always contactable, and feedback is swift. This level of customer service is difficult to find. It has been and is a pleasure dealing with Preferred Solutions.
Ses jaar gelede is ek in die diep kant ingegooi, wie het my tot hulp gesnel; Preferred Solutions, en is hulle nog altyd daar! Baie dankie vir uitmuntende diens, Cari en Anton - sonder julle sou ek dit nie gemaak het nie. Dit is so lekker om te weet dat Preferred en sy personeel altyd bereidwillig is om te help. Hou so aan!
We have used Pastel Evolution accounting software since 2005 and Prefsol have been providing us support since 2006. The telephonic support given by Sage Pastel Helpdesk themselves is very good, but there are times when they are unable to fix a problem, and refer you to your local Pastel support consultant. Their in-depth product and system knowledge have enabled PrefSol to solve every problem we have ever brought to them. Their customer service is excellent. We recommend them highly.In our time together, these are some of our experiences:
In mid-2006 Sally Roux assisted us to setup our company data using a new chart of accounts structure. With one simple suggestion of Sally’s on the use of “Segments” in the General Ledger, she cut the keystrokes required to capture a GL account code from 11, down to 4. By doing so, she has saved us millions of keystrokes over the past 13 years! That was our introduction to the difference that PrefSol can make.
We lost our file server due to a power spike in 2018. Pravesh Reddy of PrefSol came to re-install Pastel on the new hard drive, and to restore our data from our weekly backup. He immediately proposed, and set-up, a system which has backed up our Pastel data three times a day since then.
Earlier this year, our file server was inadvertently switched off, then on again, by a new IT technician. After that, no-one could login to Pastel. The Pastel Helpdesk eventually suggested that we reload SQL Server. An immediate phone-call to PrefSol established that Pravesh was fully booked for that, and the next day (Thursday), but he still found the time to help us using TeamViewer, emails and the telephone. Reloading SQL Server didn’t solve the problem, but Pravesh did, by restoring EvolutionCommon from back-up, and at last we were able to login.
That wasn’t the end of our problems. Not only had Evolution Common been corrupted by the power failure, but our data had as well. Pravesh suggested that running a relink would take a long time, and might not solve the problem. We restored our data from Pravesh’s backup of first thing Wednesday morning. We only had to re-capture two transactions, to be back on track.
Nic Swart’s invaluable assistance with setting up customised reports in the Business Intelligence module also merits commendation
I have been dealing with Roelien van der Linden for many years now and I plan to continue with this relationship for the years to come. She has always been more than willing to help, has never let me down and done so with a smile and personal interest. I believe that a company is only as good as their employees are and as such I can congratulate Preferred Solutions with their good fortune: having someone like Roelien on their team!
I want to nominate Roelien van der Linden as the best employee for Preferred Solutions. She is always so helpful and never less friendly. I am still finding my way on Payroll, and when I am not sure, Roelien is always ready with help and advice. Thank you Roelien, you are a star! I salute you, you inspire me to reach higher levels in my competency at the work place. Preferred Solutions is blessed with a professional person like Roelien.
Being completely new to Pastel and the wine industry in early 2017, it was an absolute pleasure (and relief) being introduced to Jenny Huxter and the expertise of the Prefsol team. They took me by the hand and guided me, always patient, kind and understanding. Jenny has stood by and supported me every step of the way, helping me find and apply solutions whether the problem was ridiculously simple or beyond complex. She is a true asset - always willing to help and advise, literally at the touch of a button! I highly recommend Prefsol as a business partner, no matter the level you’re working on, you can’t go wrong.
Gossamer Packaging Machinery is a specialist engineering company based in Somerset West, Western Cape, producing high quality end-of–the–line packaging machinery. Customer service, product quality and reliable service are the company’s highest priorities.
Various accounting packages were assessed in the late 1990’s but it was decided that Pastel Partner would suit our company best because of its manufacturing package. Not only was it the most cost effective solution but it enabled us to compile bills of materials for each individual machine with its change parts. This allowed us to keep track of each manufactured part and shelf item used in a particular machine as well as who its supplier was. However, the major challenge was to place the orders accurately and swiftly, directly after a machine was ordered. This is where our partnership with Preferred Solutions came to fruition. Special mention must be made of the diligence and dedication of Jenny Huxter and her team of IT professionals who created special programs that have enabled us to e.g. order a complete machine with the click of a button, ready for issue to the Assembly Department.
We want to thank Jenny and the Preferred Solution Team for the friendly and professional service that they delivered over the years. We are very proud to be associated with a company of your stature.
Roelien van der Linden, from Preferred Solutions, has been helping us at Aspect Vision and Greensteele Pty (Ltd) for the last ten years with all issues regarding Pastel and Payroll reconciliations. We have always had exceptional and friendly service from the team. They are always willing to help and assist, always in a friendly and very efficient manner. The team is extremely competent and up to date with all aspects and changes regarding tax and all other related issues. We have full confidence to contact them when we need help. We can really recommend the team at Preferred Solutions.
We have been very happy with the service we have received from Charlene Guthrie at Preferred Solutions. She has been with us from the day we set up our company in 2015, and was very knowledgeable to helping us determine all our initial set ups. We appreciate her commercial knowledge and willingness to help us find solutions to suit our company needs. We can highly recommend her.
TF Design has been in partnership with Preferred Solutions for all our accounting needs since the beginning of 2018. They assisted us in migrating to a superior accounting product, setting up the software while Jaco Rabe provided the required training. Dane Taylor also assisted us recently with the remote setup of a redundant server for security and peace of mind. Preferred Solutions has provided consistently professional and helpful service and we can definitely recommend them as our first choice.
In 2016 we decided to upgrade our accounting systems and were referred to Preferred Solutions. We were assisted by Sally, Jenny, Cari and the rest of the team. They were always willing to help and up until today they are only a phone call away. Thank you Jenny and team for always being there. It is really a privilege to be associated with Preferred Solutions.
I work with a number of people at Preferred Solutions for Payroll. They most certainly are the best team to contact and are always friendly and efficient with their assistance. Thank you TEAM!
Preferred Solutions - and I mean all the staff - are always willing to help and are always going the extra mile. Thanks, guys, for all your help and patience every time I phone in or e-mail with a Sage problem!
Thank you Preferred Solutions for the superb service you have offered to us. Charmante Blom, I appreciate your “right to the point” approach which assured me that you were serious about the service you were provided to us. You were upfront, detailed, clear about the options, and you answered every question in a timely manner. Thank you again for your help and we look forward to working with you again in the future.
Ek het n amazing tyd (ondervinding) gehad met Charmante. Was bereid om aan enige probleem te werk en as daar n probleem was nadat daar veranderinge gedoen is in Pastel het sy onmiddelik terug gekom. Sy is vriendelik, geduldig en was regtig lekker om met haar te werk. Dankie Preferred Solutions!
I wish we had known about Preferred Solutions before we implemented Pastel. Luckily for us, before we decided to pull a plug on pastel, a colleague recommended we give you guys a call. Your customer service, problem solving skills, attention to detail and excellent training skills is just want our company needed and still do. Thank you for being our saving grace, I was not looking forward to changing accounting systems again!
I’ve been working with Preferred Solutions since 2012. When dealing with complex projects and operations you wouldn’t want another team behind you. Cari-lee has shown us time and time again the calibre available to PS clients. Her insight and product knowledge puts your mind at ease and that the tasks assigned to PS are covered. Rudolf, Dane, Nic and Pravesh have also provided valuable support to our business.
Our Company has been using Preferred Solutions for our Pastel Partner support needs since 2006 and I have personally been dealing with them since 2011. Their service has always been extremely efficient and of the highest quality. A great thank you for the service provided over the years.
Preferred Solutions staff are always helpful and knowledgeable with exceptional turnaround time responding to queries. They have assisted us with a lot of modules to name a few Inventory, WIP, VAT, Payroll, Sage Intelligent Reporting. We are very happy with the services that we received to date and will highly recommend them.
Permit me to compliment Preferred Solutions on the Excellent Service we received from Charmante Blom. From the word go she was friendly and helpful. She assessed the situation BMMS had and gave an accurate estimate of the time that it would take to repair our problem. She immediately booked a spot and was timeous in the execution of the booked repair process. The repair was completed successfully without any hassles. I would like to take this opportunity to express our gratitude for getting BMMS back up and working in such an efficient way.
I have to send a shout out to your company and especially the staff! I have had the best experience dealing with all of you and it has been a true pleasure knowing Rudi and Amanda. Amanda was professional, always punctual and the nicest person to have around while doing the implementation. She is an excellent teacher/trainer and I will recommend her to anybody who would be interested in integrating/upgrading their system going forward.
Following your visit and with the year coming to an end quickly, I wanted to take the time to thank you and Preferred Solutions for the outstanding service we have received over the past few years. We feel that Preferred Solutions is part of the extended team ensuring our financial accounting runs smoothly at all times. You and the team has gone out of their way to assist with matters relating to our accounting software in a professional, accurate and effective way.We hope to continue this relationship well into the future.
We called Preferred Solutions in to help us after a Pastel disaster during our financial year end. Not only were they here as quickly as possible, and fixed the problem as best they could, but they improved other systems that required updating as well. We found the team who worked with us friendly, helpful and professional. We have used them for a few smaller jobs since, and we always enjoy working with PS. I would highly recommend Preferred Solutions as a business support partner.
This is to state that my experience in the resolution of my Sage Pastel problem was handled with an efficiency beyond my expectations. My thanks for this is to CHARMANTE BLOM who sorted out the problem with speed and efficiency so that I am now able to continue working on my Pastel software. At all times she kept me informed of time frame and expected costs. If I had to rate out of 10 for best, I would give her full marks, a 10. Keep up the good work, as a result I have recommended Preferred Solutions to a friend that runs an Accounting practice.
Baie dankie Preferred Solutions vir julle uitstekende diens die afgelope jare. Jurien, dankie dat jy altyd uitstekende diens aan ons lewer.
We have been dealing with Prefsol for many years and our experience working with them is always positive. Their professionalism and willingness to assist is refreshing and we would recommend them any time.
Dear Charmante, Thank you for your patience, expertise and willingness to help! It has been an absolute pleasure having you do this complicated upgrade, and we have had a few laughs along the way! Congratulations on top-class service, Preferred Solutions can be proud of you.
We here at Orlichem wish to thank you and Preferred Solution for the excellent service you have been providing our company over the last couple of years. Specially to you, Jurien, as you are always willing to assist with any of our queries even with the simplest of things. Thank you once again.
We at NSF Africa would just like to thank you for your excellent Service! Thank you for always being on point with your customer service and giving expert advise with regards to Payroll, Tax submissions. We are honoured to be a client of Preferred Solutions. Keep up the great work!
We highly recommend the company Preferred Solutions and most definitely Roelien van der Linden as a consultant for any business. In her time over the years assisting both our companies, she has shown that she has the technical, organizational, and interpersonal skills that make her a truly exceptional Payroll, tax and accounting Consultant. In particular, if you are seeking someone with exceptional customer service and telephone skills, as well as the ability to get up to speed quickly with accounting software. Preferred Solutions offers all these services, skills, plus adaptability and grace under pressure.
It is my absolute pleasure to share with you how happy I am with the service delivery of Preferred Solutions, specifically Roelien, who has been our organisations' go-to-person for several years now. No job is too small and no query is too unimportant for her - she has a wide knowledge of both Pastel Partner and Payroll, which she applies to the needs of her clients in an extremely friendly and professional way. Her work ethic is outstanding! When she makes an appointment or promises to do something I without fail have no worries whatsoever that it will be honoured and done - timeously and correctly. Well done Roelien! Preferred Solutions can count themselves fortunate to have you as one of their consultants.
Roelien van der Linden has been Loreto Primary School’s Pastel Payroll and Bookkeeper Consultant since 2006. During this period Ms van der Linden has delivered a professional and an outstanding service to the School. Her excellent work ethic is evident in the timeous SARS submissions and her meticulous attention to detail. Ms van der Linden keeps the School well informed of new developments. Any queries which may arise are addressed immediately and resolved without unnecessary delay. After Ms van der Linden’s relocation to England, she has continued to deliver exemplary service. She is an invaluable asset to the Prefsol Team.
Dit is aangenaam om te getuig oor die goeie diens wat Preferred Solutions aan ons bied deur middel van 'n puik, puik, puik konsulant, genaamd Roelien van der Linden. Roelien is altyd (selfs buite werkure) vriendelik, professioneel en bereid om te help met enige probleem wat ons met Payroll mag ervaar. Nog nooit, in al die jare wat ons met Preferred Solutions werk, het Roelien ons in die steek gelaat of ons teleurgestel met afskeep werk nie, ten spyte daarvan dat sy nou vanuit Engeland aan ons dienste lewer. Preferred Solutions kan trots wees om 'n werknemer soos Roelien in hul diens te hê. Sy is van groot waarde en dra beslis 'n sterk, professionele beeld vir haar werkgewer na buite.
Hiermee wil ek net vir Preferred Solutions baie dankie se vir hulle goeie diens gedurende 2019 en die afgelope paar jaar. In die besonder vir Jurien, wat kyk na Payroll en Rudolf wat kyk dat die server en rekenaars op datum is. Hou aan met julle goeie werk in 2020.
We have been using Preferred Solutions for the past 13 years to assist with Payroll and Pastel. We have been dealing with Roelien van der Linden. We can confirm that Preferred Solutions has provided us with service of the highest quality and was able to resolve issues effectively. We have no hesitation to recommend Preferred Solutions.
I would like to thank you for the excellent & speedy service we always received from you this morning & every other time you had to assist us with an emergency, or a spur of the moment crisis, whether it’s in the form of a voice note, an e-mail, telephone call & especially your visits. Your warm, soft, friendly manner & the way you patiently explain everything with a smile on your face always puts our minds at ease & makes even the biggest problem seem minute. I am looking forward to working with you for many more years as I cannot see anyone else servicing our company while you are in Preferred Solutions’s employ.
We would like to take this opportunity to thank Preferred Solution for the satisfying service we received since we have been with you. We are very happy with the consultations given to us on-site and via team viewer. The staff are always patient and quickly to assist when we call. We will continue using your service with out a doubt!
Preferred Solutions have been a pillar of strength in the time since our switch to Sage Evolution. We accept that no software on its own is 100% perfect and suited to individual needs, but with the excellent support we receive from Preferred Solutions, our queries are resolved easily and hassle-free. Assistance by friendly and approachable consultants is always available, even after hours and over week-ends. Their service is highly professional and it is worth noting that they do not only fix a problem, but equip clients with tools and knowledge to solve similar queries themselves in future.
Rudolph has been helping me to trace the problem with my laptop and Telkom since we moved over to Paardevlei Lifestyle Centre. We would like to say how very helpful he has been in assisting us - nothing was too much trouble and he would take my cellphone calls late in the day or early in the morning when I was asking him for answers to my queries. Again, we would like to say what a great company Preferred Solutions are - when we phone in there is always a quick response from friendly people. Thanks for being the great company that you all are.
I would like you to know that we appreciate the quality and timelines of the work that Preferred Solutions has done for us over the past few years. Any contacts we have had with your company has always been handled in a professional manner. The service attitude of Jurien as well as his willingness to accommodate our company is really something worth signing up for. We will definitely utilise his services again and we highly recommend Preferred Solutions. It has been a pleasure to do business with you!
Special thanks to the Philiswa from Preferred Solution for always helping me & my colleagues when experiencing issues with Pastel Evolution. Her quick turnaround time in resolving issues as well as detailed explanation of what caused errors and where we should go the next time these occur. She is always so professional and friendly. Thank you so much keep up the professional all round excellent service!!!
We have used Preferred Solutions for several years and have always found their expertise and competence to meet our various requirements to be of excellent standard. They have always made the effort to accommodate us in every way possible to ensure that our business requirements have been met timeously and efficiently.
Hi Jurien, Thank you very much for the excellent service that Biggi Brands (Pty) Ltd always receives from Preferred Solutions and yourself. Since we started doing business in 2007 with Preferred Solutions, Stellenbosch we have always had the comfort of knowing that we can pick up the phone and somebody will log in via Team Viewer and fix whatever needs fixing. It always feels like we get the best personal and professional attention and service from all at Preferred Solutions. I am always in awe of the talent and knowledge of your personnel and technicians. Problems are delt with so quickly and efficiently! Keep it up please and thank you for never letting us down
A special thanks to Philiswa, Cari-Lee and Cornia for always willing to assist me with my daily queries, solutions and reports. Preferred Solutions are always professional, quick to assist and pleasant to work with. Thank you, you are the best support team I have ever worked with.”
Our very first encounter with Preferred Solutions goes way back to 2008, when we converted from ACCPAC to Pastel Partner. Ever since then we have not been given any reason to overt to any other Pastel Agency. Our business premises has changed ownership hands over and over again and every time Preferred Solutions was there in a flash to help and support. From the Sales reps Jenny & Charlotte, to dearest Cornia, to the IT guys Dane & Pravesh to dearest Philiswa…..the whole team is always willing and able to assist with software, hardware, training and any other technical or logistical needs we might need. YOU GO GUYS!!!!!”
Our Company, Void Pro Manufacturing & the Voidcon Group, looked into a new Accounting package during 2018. We received multiple quotes, but Preferred Solutions was the best rate and their services are tailor made to suite different needs and budgets. We received Training by what I would refer to as “one of the best Consultants”. The professionalism, expertise and help even after the implementation was beyond expectation. The help desk was also willing to help at any time, especially in the beginning with sometimes trivial queries. We have been using the Sage 100 Evolution for a year and we are truly happy with the product and the service we received from Preferred Solutions.
Jenny Huxter and the Team from Preferred Solution have been instrumental in the way we look at our Accounting processes and systems, and with the implementation of Sage Evolution, our business has been elevated to a new level. The wealth of knowledge that Jenny and her team brings to the table is undeniable and they have truly added value to our business. From implementation through to support, the Preferred Solutions team delivers professional service and we are very proud to be associated with a Company of their stature. We would like to thank the entire team for the ongoing efforts and support and we are looking forward to future endeavors.
We started working on Pastel in 2014 and it was very much a challenge for us as staff from the Western Cape Department of Agriculture. We experienced a lot of trials and tribulations, but by the end of our first official year closure we were all Pastel efficient, at the 2014 year-end closure we were assisted by Jenny from Preferred Solutions, Jenny is an absolute saviour to all our queries we had and still have, thank you Jenny it is appreciated, and your cuppa tea will always be waiting. Recently all our queries and errors have been rectified by Anton who is able to assist us remotely via Team Viewer and his assistance in this manner is very much appreciated as it cuts the time of having to travel to the department. Once again thank you to Jenny and Anton.
Jenny and Cari-Lee have been involved with our switch over to Sage Evolution in 2017. Since day one they have been hands on and always available if we have any questions or problems. They go the extra mile to ensure that everything is up and running and working. I would be able to recommend Preferred Solutions to anyone.
We’ve been working with Preferred Solutions as a business partner for Sage Evolution since 2013. Their willingness to help, friendliness and availability are of great value to us and give us the peace of mind that no problem is a crisis.
Sedert ek werk hier by Stellenbosch Golf Club, het ek vir Preferred Solutions gebruik vir al ons Payroll en Pastel ondersteuning. Preferred Solutions se diens is topklas en hul ondersteuning het my nog nie in die steek gelaat nie. Dankie Preferred Solutions!
More Charmante, Ek wil maar net se baie dankie dat jy altyd dadelik beskikbaar is as ek hulp nodig het! Jy is altyd so behulpsaam en vriendelik. Dankie!!! Preferred Solutions maak dit altyd soveel makliker.
The assistance from the consultant is excellent, he is always willing to help any time even after hours. We are very happy with the outstanding service we have received from Preferred Solutions and would recommend them to anyone.
We moved over to Sage Evolution from Pastel Partner in July 2017. Evolution has just been a pleasure for us to work with. Preferred Solutions have provided us with excellent support in the process of setup and further development as we progressed with the system. They are always willing to assist us in inquiries and requests. A special thanks to Charlene, Cari, Sally, Dane, Corina and Delicia for their assistance . We would not have been able to use the system as efficient as we currently doing if it were not for Preferred Solutions
It is with much enthusiasm that I am writing to recommend the services of Preferred Solutions. Medical Innovations has been using Preferred Solutions to support our system for the past 11 years and has always been satisfied with their performance. They do an excellent job, are always punctual, and offer the most competitive rates. I am happy to recommend the service of Preferred Solutions.
Hi Jurien, I just want to take a moment of your time to thank you for the professional service I am always receiving from yourself at each and every visit. You are an absolute asset to Preferred Solutions and I trust that your company is fully aware of this. I don’t think you realise that in October 2016 you walked into my office and I was like…. Right who is this gentleman and what does he want. You came into my office introduced yourself and do what you do best. Since then I have on numerous occasions called you for assistance and just want to thank you for always taking the time to answer my questions, explaining and sometimes having to re explain my queries. I don’t think you have ever not returned a call and the reason I am telling you this is because I have previously tried to liaise with one of your colleagues and well sorry the respective person could just not compare to the excellent service I receive from you. I look forward to many more visits from you, with the consistent professionalism you always present.
We at the Province Lighting Group are impressed with the services provided by Preferred Solutions. We moved our business to them at the start of 2019 and have enjoyed a successful partnership ever since. Their team is efficient, friendly and well managed, which allows us to continue with our main business. They make sure the job gets done!
Jenny Huxter has been involved as a Sage Pastel consultant with Vinopoly Wines since 2015. The support that we received from Jenny when we’ve changed our accounting program to Sage Evolution was outstanding. It is a privilege working with such a highly motivated, friendly and talented person. I highly recommend Preferred Solutions. Their professional and highly efficient team is always available and willing to walk the extra mile.
We moved over from Pastel Partner to Sage Evolution in our business in August 2016. Cari was fantastic with the implementation process and training of all our Admin staff. The support offered by their staff has been great. Cornia is always efficient in arranging the necessary consultants to call me back when I have had a problem and Philiswa is always willing to assist and go the extra mile. Dealing with Preferred Solutions is always a pleasure . I also deal with Roelien regarding Pastel Payroll and she is wonderful. She always returns my calls and never fails to solve a problem for me. Her service is outstanding.
I have used the services of Preferred Solutions on many occasions, to obtain quotations on packages and also for advice where needed. They assisted me with the VAT increase on various Pastel programs for three companies for whom I work. All their divisions are knowledgeable and helpful and the staff seem to be both efficient and friendly. The seminars I have attended have been helpful and it’s been good for networking purposes. Thank you Preferred Solutions!
It is with much enthusiasm that I am writing to recommend the services of Roelien van der Linden. I have been privileged to have known Roelien for the last 15 years or more and our journey together has been a bliss. She is someone that takes the time to recount a positive experience, and it speaks volumes. I have always been completely satisfied with her performance. She does an excellent job and will always go the extra mile. She is well informed about the latest developments with regards to payroll and SARS. She is always punctual or will keep you informed of any delays. I would like to take this opportunity to thank her for her patience and professionalism. Having the peace of mind that she is hands on and dealing with matters is invaluable and I am looking forward too many more worry-free years with her. I hope this letter reflects how special she is. I never have to check up on her performance, I trust her completely. I recommend her to you without reservation.
I would like to commend Jurien Bruintjies for the excellent customer service and assistance he has been delivering to Induli Wholesale Nursery for the past 10 to 12 years with both our Pastel Accounting and Payroll packages. He is very efficient and knowledgeable and assists us with all problems and errors that occur, financial year ends and has managed all upgrades or installations of later packages we have moved to over the years. A great THANK YOU to Jurien and Preferred Solutions for your ongoing support and service.
We have been a client of Preferred Solutions since March 2015, when we changed from Pastel Partner to Sage Evolution. We are running 33 KFC outlets and use the Branch Accounting & Fixed Assets modules. The implementation process was a pleasant experience. Their friendly staff are highly capable and provide us with expert advice and support. They really set the golden standard for great service. Almost five years down the line we are proud to be associated with Preferred Solutions and can highly recommend them to anyone wanting to get the job done efficiently and pain free. Preferred Solutions back themselves with knowledge and deliver on all promises made.
My experience with Preferred Solutions has always been a pleasant one. My queries been answered and if need be help has always been given by telephone or team Viewer. Telephone calls been returned. I would strongly recommend Preferred Solutions!
Beste Jurien, Ek wil net graag vir jou ‘n boodskap stuur… Baie dankie vir alles wat jy vir ons doen. In die 9 jaar wat ek vir Iona werk, kon ek nog altyd op jou knoppie druk as daar iets fout is. Jy is altyd bereidwillig om te help maak nie saak of dit in die aand is, want jy het nie tyd deur die dag nie. Dankie dat ek jou ‘n vinnige boodskappie kan stuur oor ‘n probleem en jy kom dadelik terug. Ons geniet dit om saam met jou te werk en hoop regtig ons kan nog vir baie jare saamwerk! Dankie vir jou puik diens.
I highly recommend Preferred Solutions for all our Pastel Partner and Payroll solutions and problems. Their team is not only highly efficient and professional, but their quick turnaround time in solving queries is outstanding! Keep up the great work guys. Outstanding service and support always!
In 1992, I started using Pastel, version 1.0.1 which was in DOS version (windows did not exist at that time). Pastel being the 1st and only accounting program I have ever used.
As in everything we do, it took a while to learn the program. I was working in Oudtshoorn at the time & Preferred Solutions was only a call away, I managed to convince the company to go all the way with Preferred Solutions on the Accounting side and the Payroll program. I have always felt easy in the staff’s company, where they have taken the time to explain, analysis , assist where ever they could. Amazingly calm telephone manner, especially when “we” the client are busy having panic attacks on the other side of the line. Preferred Solutions will never let you or your company run out of Invoice paper or payslips, as their staff always do courtesy calls and some how, just know when you are about to run out of stationery, which they even deliver to your offices. I will never forget when my laptop crashed, I called Charlotte Jordan at Preferred Solutions, I was in a state as I had clients who needed their paperwork for SARS. She was so calm and patient in assisting me, told me to bring my laptop to their offices, which I did. I got my laptop back the same day and nothing was lost, how the service department managed to retrieve the work, only they know.
I so appreciate the emails of continual updates that are happening and the invites we receive when they are promoting something new.
My biggest fear is that Preferred Solutions decides to move their offices to Cape Town one day."
Ek is al meer as 9 jaar 'n klient van Preferred Solutions en nog elke keer het hulle my baie mooi gehelp met enige navraag wat ook mag hê. Het nog altyd net baie vriendelike diens vanaf hulle ontvang en verwys al my kliente na hulle indien ek hulle nie kan help nie. Hulle is baie professioneel en hulle naam sê alles. Hou aan met julle uitstekende diens.
Preferred Solutions verskaf uitstekende diens aan Koup Produsente en is altyd bereid om die ekstra myl te stap om goeie diens te verseker. Die personeel is vriendelik en ek beveel enigeen aan om van Preferred Solutions gebruik te maak.
For the past + 10 years, Roelien van der Linden has been the Erin vale Country Estate Home Owners' Associations' Pastel/ Payroll Consultant. During this time, we have been continually impressed with her work ethic as well as the professional way in which she has approached every task. Roelien has always been available when we experience issues, whether with Pastel or SARS and willing to go the extra mile to assist, with an amazing grasp of the problems presented. Our biggest fear was losing her when she relocated to England, but to our great delight she is still able to assist via e-mail and do our very necessary statutory requirements via Team Viewer. Roelien is an invaluable asset to the Prefsol Team, and we truly hope that she will continue to work for them for years to come.
Roelien van der Linden has been involved as a Sage Pastel consultant with Helderberg Hospice for plus minus the past 10-12 years. It has been one of my most pleasant working experiences to work with Roelien for so many years. Her professionalism, commitment, integrity, support and "walking a road" with her clients is above question. She is always friendly, eager to find a solution to a problem and delivers a high quality service to her clients. No matter what the problem might be, or how busy she is, Roelien will always respond to messages and assist till the problem has been solved. She is an absolute ray of sunshine to work with and no matter where she might be, you can always count on her reliability, loyalty and support. Her service delivery is of sterling and outstanding quality. I am looking forward to still have a long and pleasant working relationship with Roelien.
We have been operating Sage Evolution in our business since late 2016. Without Preferred Solutions as a business partner, we would have been in dire straits. The support offered by their staff to iron out the initial teething problems and training, as well as the on-going assistance we have needed with the software has been outstanding. The people at Preferred Solutions are friendly, always willing to go the extra mile and only a phone-call away.
Dear Amanda, thank you so much for your help today and for your forever willingness to assist me and your friendliness that makes it so easy to work with you. I appreciate your help very much every time!